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Purchasing Policy

PURCHASING POLICY

SHIPPING

  • We offer standard shipping for all orders. Shipping usually takes 2 - 4 weeks depending on the item and your location. 
  • Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.

DISCOUNT

  • Coupons cannot be exchanged for cash.
  • Coupons redemption can never exceed the selling price.
  • Coupons have no cash value and only one coupon per order is allowed

CANCELLATION

  • To ensure the correct items are ordered, we suggest that you read the products' detailed description carefully before ordering. If unsure, you can also send us an email info@uswaterbottles.com
  • Please contact us within 24-hour to cancel the order. We ship orders within 1-day after receiving payment. You can only cancel your paid orders before the we ship it. 
  • We will refund your payment within 1 business day.

REFUNDS (if applicable)

  • You can get full refund or replacement item in the following circumstances:

    • Your item was lost or damaged (*) during shipping. 
    • The item you received does not match the description. (i.e. we sent wrong color by accident) (*) 

    (*) You don't need to return the item back to us.

  • Full refund will be issued within 1 business days.
  • Full refunds are not available in the following circumstances:
    • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
    • Your order did not arrive due to exceptional circumstances outside the our control (i.e. delayed by natural disaster)
    • You ordered the wrong item and didn’t cancel or modify your order within the specified time or before it was shipped.

We want you to be completely satisfied with your purchase from uswaterbottles.com. If for any reason you are not satisfied with the product you received, please contact us to agree on a solution. We will try our best to solve the problem

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a return, refund or exchange.

Question? Email us info@frieza.org