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FAQ

Placing Orders

How do I place an order?

Can I change my order?

Can I cancel my order?

What are your payment methods?

What is the currency of the store? Can I pay in another currency?

Shipping & Delivery

Where are your items shipped from?

Can I change my shipping address?

How long do I wait until my order is sent out?

When will I receive my items after I place an order?

How do I know if my items have been shipped or not?

How do I track my order?

I tracked down my order and the status says return to sender, what should I do?

The tracking site says delivered but I haven't received my order yet

Disputes & Refunds

I haven’t received my order. What can I do?

The product I received does not match the description. What can I do?

When will I receive refund?

Why the refund is not received?

I received goods after get refund. What can I do?

Who pays for return shipping?

45-Day Money Back Guarantee

Do I need to pay extra for the 45-Day Money Back Guarantee?

Security for buyers

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